Websitealive.com Website Review & Ratings + WebsiteAlive Coupons
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Websitealive.com Website Review & Ratings + WebsiteAlive Coupons

Website Alive’s Alive Chat helps the customers to convert more browsing prospects into Leads and Sales and so is an instant customer service tool. It offers flexibility to chat from any location wherever there is an internet connection presence. The users can connect via their mobile phone, Facebook fan page, Twitter and email. It also helps in viewing the real time members browse through the user's website resulting in finding important information about their visit. This information can then be utilized in order to send them customized Proactive Chat Request that allows the customers to actively engage and thereby helps in increasing the sales.

This software enables the users to quickly answer their customer questions and thus achieving the goal of customer satisfaction. So Real time chat reduces phone calls, emails, helps in building customer trust and increases brand loyalty. Websites with Alive Chat can see up to 33% more Leads v/s Websites without. Various versions of the Alive Chat offered by websitealive.com are as follows:-

WebsiteAlive: What makes it different?

Some of the unique features of websitealive.com which separates it out from its competitors are as follows:-

  • Customization: The users can design the chat window to match their company's website and brand so as to give the same look and feel and hence, gives the customers a fully integrated experience.
  • Analysis and Reporting: The users can measure the performance of their website and support staff. This is possible via chat session as for each of the chat session Alive Chat gathers the statistical data and stores it in databases. The result reports can aid the call center by illustrating operator efficiency elements such as missed calls, queue calls, call length and response time.
  • Operator Chat: Operators can quickly communicate with each other in a private chat room where information can be exchanged effectively.
  • Pre-Chat Questionnaire: This feature helps the users to capture the information before a chat starts by creating a questionnaire to serve customer requests in a better manner thereby saving the time.
  • Dedicated Support: The customer support representatives of Website Alive are highly dedicated and professionally sound and so resemble in themselves as a robust self help knowledge base.
WebsiteAlive vs. primary competitors (sites similar to WebsiteAlive)

Few of the competitors of Website Alive which offer a cut throat competition to it in the market are as follows:-

  • live2support.com: It is a technology driven and content related company that was founded in 2003 by techno savvy entrepreneur who was having a mission if we want results of technology then it should not have to be expensive. The research and development teams at the company are vibrant hubs of innovation and productivity. They believe in maintaining long term relationships with their customers who benefit constantly from their customer centric service philosophy that attempts to anticipate customer needs and thus provide proven solutions. They make use of LINUX base servers with PHP, MYSQL, Shell and C++ languages and databases at the back end.
  • providesupport.com: It has been helping businesses to improve their sales and customer services on the internet since August of 2003. Their mission is to empower companies and organizations with cutting edge communication technology. They strive to make their customer service fast, reliable and easy to use. The company provides its services in almost all the parts of the world. The website is highly interactive and provides all the information with complete detail.
WebsiteAlive: Pricing & packages

The prices of various versions of Alive Chat offered by websitealive.com are as follows:-

  • Free Trial: The website offers a fully functional 10 day free trial. It does not have any setup fees, no contracts along with a 60 day money back guarantee. It takes less than 60 seconds to perform all the setup.
  • Alive Chat Lite: This is available at a price of $ 29.95/month and the features included in this plan are Visitor Tracking, 2 Operators, 100% customization and Pro Active Pop Ups.
  • Alive Chat Pro: This is available at a price of $ 69.95/month and the features included in this plan are Chat Collaboration, 2 Operators, Visitor Recorder and Admin Rights.
  • Alive Chat Pro+: This is available at a price of $ 97.95/month and the features included in this plan are Reporting Suite, 2 Operators, Live Training along with VIP Support facility.

The additional operator and security services prices are as follows:-

  • Alive Chat Lite: Additional Operator-$ 9.95/month, TRUSTe-$ 4.95/month, McAfee-$ 4.95/month.
  • Alive Chat Pro: Additional Operator-$ 19.95/month, TRUSTe-$ 4.95/month, McAfee-$ 4.95/month.
  • Alive Chat Pro+: Additional Operator-$ 29.95/month.  
WebsiteAlive: Product images & screenshots
WebsiteAlive Coupons
WebsiteAlive: Customer reviews & comments

“WebsiteAlive's chat solution provided our company with a great new communication channel for our customers. The tool
enables our customers to ask simple questions, which do not require a phone conversation and allows us to provide them
with quick answers. Our guests and agents are both enjoying the convenience and easy to use application. The hosted
format was quick and easy to implement and enabled us to bring this innovation on-line at a fraction of the time and cost of
other solutions."- www.royalcaribbean.com

“Alive Chat has allowed our fans to connect and engage instantly with our sales team and we have seen significant results
since implementing the tool on bucks.com. Not only is Alive Chat a first class platform with state of the art features, the
support staff is exemplary...always there to not only solve problems but to share best practices to improve our business.”- www.nba.com/bucks/

"I have tried many other live chats for my website but none can compare to your software. When I found your site for Live
Chat I was sold immediately on your ability to mobilize to my wireless phone so that I can have 24-hour access to my
customers. Another feature I love is the icon tags that allow me to see which search engines my customers are finding my
site on, plus I can save these tags for future use. Your footprints are absolutely amazing, another plus! I am so impressed
and satisfied with your software, your tech support and engineers and as an extra incentive you have the best price around."- www.personalizegifts.com

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